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Accessing support

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​​It is important that you contact the school when you have concerns about your student. Reaching out and letting the appropriate staff member know that there is an issue gives the school the opportunity to provide support and address your concerns.

When emailing school staff, please be mindful that you will not receive an immediate response, but that the staff member will follow up during school hours when they are not teaching. Urgent matters should be addressed by calling the school office.

There is a list of key contacts in the student diary or contact the school using the details given on the Contact Us page of this website.

Who can help my child if they are having a problem at school?

Subject teacher: is the first point of contact for problems with homework, learning or assessment. Students may speak with their teacher in class or organise a time outside of class. Parents can contact teaching staff by email to raise concerns.

SDP teacher: students meet with their SDP teacher each morning for roll marking and for one SDP class each week. SDP teachers can assist to support student behaviour and welfare, accessing support from student services if required. Absences are reported to student services, not the SDP teacher.

Head of Department: subject problems that aren't able to be resolved by the teacher may be escalated to the Head of Department (HOD) for assistance.

Heads of Year (HOY): support student behaviour and welfare. Parents can email and request an appointment with the HOY to address concerns.

Guidance Officers: offer support for students to engage in their learning by providing help with social and emotion concerns; senior career planning, subject selection and subject changes; and referrals for outside agency support for students and/or their families. Appointments to speak with a Guidance Officer can be made by a parent or student by email

Deputy Principal (DP): provides support and guidance for complex behaviour and welfare issues. 






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Last reviewed 18 January 2022
Last updated 18 January 2022